Subscription Policy

Last Updated: February 2, 2024

Subscription Renewal
The Vocal Image subscription is designed for automatic renewal at the conclusion of each period (each week, month, 3 months, year, or the selected duration during purchase) until explicitly canceled by the user.
Payment Method:
Upon confirmation of purchase, payment will be automatically debited from the designated method. By completing the purchase, users authorize Vocal Image to charge the applicable subscription fees.
Cancellation
Cancellation of a subscription deactivates the automatic renewal feature, allowing continued access to all subscription features until the current period concludes. 
IMPORTANT
Deleting the app does not cancel active subscriptions.
Cancellation Process
App Store (Apple): Cancel via Apple ID account settings, with subscription management available on Apple's support page.
Google Play: Cancel via Google Play account settings, with subscription management detailed on Google's support page.
Website: For website subscriptions, contact support@vocalimage.app or utilize the "Cancel my subscription" button in the dashboard or app settings before the period ends. For detailed instructions on how to unsubscribe, please click here.
Changes
To the maximum extent permitted by applicable laws, we may change subscription fees at any time. We will give you reasonable notice of any such pricing changes by posting the new prices on the app and/or by sending you an email notification, or in other prominent ways. If you do not wish to pay the new fees, you can cancel the applicable subscription prior to the change going into effect.
Refunds
Please note that if you purchase a subscription through the Apple App Store or Google Play, the sale is final, and we cannot provide a refund. Your purchase will be subject to Apple’s and/or Google’s applicable payment policy. This means when a Purchase is made through an App Store or Google Play, we cannot grant refunds. You will have to contact an App Store or Google Play support.
App Store (Apple): Refund requests are to be directed to Apple following the guidelines on their support page.
Google Play: Refund requests should be made directly through Google, adhering to the outlined procedure on their support page.
Website: A one-time refund is exclusively available for users who made purchases via our website, covered in the MONEY-BACK GUARANTEE RULES section below.
User Email Entry Responsibility Disclaimer
User Email Entry Responsibility
Vocal Image shall not be held responsible for any issues arising from the user's incorrect entry of their email address during the purchase stage. It is the user's sole responsibility to ensure the accuracy of their email information to receive essential notifications, including but not limited to subscription renewal reminders, account-related updates, and communication regarding the Vocal Image app.
Vocal Image encourages users to double-check and verify their email information during the purchase process to prevent any inconvenience caused by inaccurate or misspelled email addresses. Users are advised to promptly contact support@vocalimage.app in case of any email-related concerns, ensuring effective communication and uninterrupted access to subscription features.
This disclaimer is an integral part of Vocal Image's Subscription Policy and is subject to the terms and conditions outlined in the policy.
MONEY-BACK GUARANTEE RULES
At Vocal Image, we are committed to ensuring your satisfaction with our app. In addition to your refund rights under applicable laws, our Money-Back Guarantee is designed to provide you with a hassle-free refund process. If you purchase through our Website, to be eligible for a refund, please ensure that you meet the following conditions:
Contact Us: Reach out to our support team via email at support@vocalimage.app within 30 days after your initial purchase and before the expiration of your subscription period.
Usage Verification: Demonstrate your commitment to the Vocal Image app by following the plan for a minimum of 14 consecutive days. This commitment can be verified by providing us with screenshots from the "My Progress" section located in the Profile screen of the app.

Upon receiving your application, we will carefully review it and promptly notify you of the approval status via email. Note: Refunds typically take around 14 days to process.
IMPORTANT STATEMENT:
Please be aware that a full Voluntary Refund under our Money-Back Guarantee is only applicable if all the aforementioned conditions are met. The Money-Back Guarantee does not extend to cases involving personal reasons (e.g., dissatisfaction with the product) or financial reasons (e.g., unexpected charges, trial conversion to subscription, automatic renewal of subscription, or paid services).
Note: The initial 7-day weekly subscription payment discounted offer is non-refundable.
GENERAL REFUND RULES
If you fail to meet the conditions outlined in the Money-Back Guarantee, the fees paid for our services are generally non-refundable and non-exchangeable. Exceptions may apply as required by applicable law.
Note for Residents of Certain US States:
If you are a resident of California or Connecticut and cancel your purchase before midnight of the third business day after the date of such purchase, we will refund the payment made.
Note for EU Residents:
EU residents have the right to withdraw from the purchase agreement for digital content within fourteen (14) days from the agreement's conclusion. However, this right does not apply if the performance of the agreement has begun with your prior express consent. You expressly consent to immediate performance, acknowledging the loss of your withdrawal right once our servers validate your purchase and deliver the digital content successfully. Therefore, refunds are only applicable if the digital content is defective.
Contact Information
Vocal Image OÜ (registration code 16152143) is registered at Harju maakond, Kadaka tee 137-41, Tallinn, Estonia, 12915. If you have any questions or concerns about our Subscription Terms, please contact us at: support@vocalimage.app