Role Play Privacy Policy

Last Updated: October 8, 2026

This Privacy Policy explains how Vocal Image OÜ ("we", "us", "our") collects, uses, shares and protects personal data when you use Role Play: Social Skills Coach ("Role Play") on iOS and Android.

The data controller is Vocal Image OÜ (registration code 16152143), A. H. Tammsaare tee 47, Tallinn, Harju maakond, 11316, Estonia. If you have questions about this policy or your data, contact us at support@vocalimage.app.

Information We Collect
Information you provide
- Account information: your email address and the sign-in method you use.
- Practice sessions: your voice recordings, their transcripts and your conversations with the AI character, together with the scores, feedback reports and short audio excerpts we create from them.
- Camera images: frames from your camera, only if you turn the camera on during a session.
- Choices and preferences: the scenarios you choose, any text you enter and your app settings.
- Support requests: your email address and the content of your messages.

Information collected automatically
- Usage data: the features you use and the actions you take in the app.
- Device data: device and account identifiers, device model, operating system and app version.
- Approximate location: country or city derived from your IP address.
- Diagnostic data: error and performance information.

Information from third parties
- Sign-in providers: if you sign in with a third-party account, we receive your email address and an account identifier from that provider.
- App stores: the app store you use sends us information about your purchases, subscriptions and credits, such as transaction IDs. Payments are processed by the app store; we never receive your card details.

How We Use Your Information
We use your information to:
- provide Role Play: run practice sessions, generate feedback and save your progress;
- create and manage your account;
- process purchases and give you access to paid features;
- understand how the app is used and improve it;
- detect and fix errors and keep the service secure;
- respond to your requests and provide support;
- comply with legal obligations.

We do not use your voice recordings, transcripts, camera images or feedback reports to train AI models.

Legal Bases for Processing
We process your personal data on the following legal bases:
- Performance of a contract: to provide Role Play, manage your account and process purchases.
- Consent: to process camera images when you turn the camera on. You can withdraw consent at any time by turning the camera off or in your device settings.
- Legitimate interests: to analyse app usage, fix errors and keep the service secure.
- Legal obligation: to keep purchase records and respond to legal requests.

Voice and Camera Data
Voice practice requires access to your microphone. During a session, your speech and the conversation are sent to our servers and to the AI services we use to run the conversation and evaluate your performance.

The camera is optional. If you turn it on, frames from your camera are sent for visual feedback. Without the camera, you can still practise and receive feedback on your speech.

Full-session audio and camera frames are processed only during your session and are not stored afterwards. Transcripts, feedback reports and short audio excerpts are stored as described in Data Retention. We do not use your voice or camera images to identify you or for advertising.

Your recordings may include personal information about you or others. Please avoid sharing sensitive information, such as health details or other people's private information, during practice.

You can manage microphone and camera access at any time in your device settings.

How We Share Your Information
We do not sell your personal data. We share it only as described below:
- Service providers: companies that help us run Role Play and process data on our behalf, such as AI services, hosting and storage, sign-in, analytics, and email and customer support. Each receives only the data it needs for its task. We require our service providers to protect your personal data to the same standard as described in this Privacy Policy.
- App stores: to process and verify purchases.
- Legal requirements: when required by law or to protect our rights, our users or others.
- Business transfers: to a successor company in a merger, acquisition or sale of assets.

International Data Transfers
Our servers and some of our service providers are located outside the European Economic Area, including in the United States. When we transfer personal data outside the EEA, we use the safeguards required by law, such as the European Commission's Standard Contractual Clauses. You can ask us for details at support@vocalimage.app.

Data Retention
We keep personal data only as long as we need it to provide Role Play or as required by law.
- Account information, transcripts, feedback reports and progress: while your account exists; deleted when you delete your account.
- Audio excerpts: deleted automatically 30 days after they are created, or earlier if you delete your account.
- Full-session audio and camera frames: not stored after your session is processed.
- Purchase records: kept as long as accounting and tax laws require, including after you delete your account. After deletion, they are no longer linked to your email address.
- Analytics and diagnostic data: kept for a limited period for analysis and troubleshooting.
- Support requests: kept as long as needed to handle your request.

Account Deletion
You can delete your account at any time:
- In the app: go to Profile → Settings → Delete account and confirm. You may be asked to sign in again.
- By email: send a request to support@vocalimage.app with the subject "Role Play account deletion" from the email address linked to your account. Never send us passwords or sign-in codes.

We delete your account and associated data within 14 days of your request, except purchase records that we must keep by law, which are kept without your email address.

Deleting the app or signing out does not delete your account. Deleting your account does not cancel your subscription; manage it in your App Store or Google Play account settings.

Your Rights
You have the right to:
- access your personal data and receive a copy of it;
- correct inaccurate data;
- request deletion of your data;
- restrict or object to processing, including processing based on legitimate interests;
- receive your data in a portable, machine-readable format;
- not be subject to decisions based solely on automated processing that have legal or similarly significant effects on you;
- withdraw your consent at any time, without affecting processing that took place before the withdrawal.

To exercise these rights, contact us at support@vocalimage.app. We respond within one month. You can also lodge a complaint with the Estonian Data Protection Inspectorate (www.aki.ee) or the data protection authority in your country.

Children's Privacy
Role Play is intended for users aged 18 and older. We do not knowingly collect personal data from anyone under 18. If we learn that we have collected such data, we will delete it as quickly as possible. If you believe someone under 18 has provided us with personal data, please contact us at support@vocalimage.app.

Security
We use appropriate technical and organisational measures to protect your personal data. Data is transmitted over encrypted connections (HTTPS), and access to personal data is limited to staff who need it to operate the service. No method of transmission or storage is completely secure, but we work to protect your information.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will update the "Last Updated" date above and, for significant changes, notify you in the app before they take effect.

Contact Us
If you have any questions about this Privacy Policy, contact us at:

Vocal Image OÜ
A. H. Tammsaare tee 47, Tallinn, Harju maakond, 11316, Estonia
support@vocalimage.app